HARNCE MEMBERS CLUB: Terms and Conditions

Our HARNCE Members Club terms and conditions have been broken down into digestible chunks, making them easy to understand.

The information below is your agreement with us and we ask that you read each section in full.

Although this is the legal part of your contract we have tried to write in a plain and simple fashion. If there is anything at all you are unsure of please just give us a call on 08000 199 350 or send us a WhatsApp message to 07442 645079

Your contract is bound by the laws of the country that your home is located (England). Only Staffordshire & Derbyshire postcodes beginning WS, B or DE are eligible to apply for HARNCE Heating & Plumbing.

This contract forms a maintenance service agreement between you and HARNCE Heating & Plumbing. We are registered in England and Wales under company number 14415548 at 14 Collins Hill, Lichfield, WS13 7JG

All HARNCE Members Club contracts are governed by Gas Safe under HARNCE Heating & Plumbing registration number 539217.

This is a subscription based club and not an insurance. Repairs or replacements not listed in ‘Summary of Each Service' as part of the terms and conditions, may be subject to separate charge. In this case a quote detailing the work required will be provided – written or verbal acceptance of the quote is needed before any additional work is carried out.

Any work we carry out for you, not covered by your membership level, will be quoted for upfront. We will wait for your approval of our quote before we carry out any work. Your invoice is payable upon satisfactory completion within 7 days.

These terms and prices relate only to domestic work. Please refer to separate terms for Retail and Commercial work.

01/07/2024     

Summary of each membership level

Silver

What's included in your membership:

• A comprehensive boiler service (to manufacturers recommendations) on a single natural gas boiler.
• Boiler will be opened up to clean key components.
• Parts to be checked for operational safety & ratios restored to manufacturers guidelines.
• Engineer check on heating system to ensure all in good working condition.
• Boiler Warranty Management
• Landlord package includes LGSC certificates

*Boiler must have been serviced within 1 month prior to starting plan by other a HARNCE engineer or other qualified gas safe engineer (proof of service will be required) or a pro rata fee will be applied for missing months.

**If your boiler has been installed by HARNCE, an exclusive discount will be applied.  Please enquire.

Gold – Boiler & Controls

What's included in your membership:

• A comprehensive boiler service (to manufacturers recommendations) on a single natural gas boiler.
• All boiler breakdowns & repairs.
• Heating controls including thermostats, programmers, motorised valves & domestic sized pumps
• The boiler flue (including the flue terminal) up to 1m in length.
• Your gas supply pipe from the meter.
• After your first 12 months - £200 incl. VAT off the cost of a new boiler if more than 7 years old & deemed beyond economic repair.
• Landlord package includes LGS certificates
• No call out fee - Monday - Friday 8am - 6pm
• Call-out fee of £90 outside of the above hours and on published holidays

*Boiler must have been serviced within 1 month prior to starting plan by other a HARNCE engineer or other qualified gas safe engineer (proof of service will be required) or a pro rata fee will be applied for missing months.

**If your boiler has been installed by HARNCE, an exclusive discount will be applied.  Please enquire.

Platinum – Central Heating System

What's included in your plan:

• Everything included in Gold, plus;
• All repairs to the central heating system & primary hot water pipework within the property.
• Standard radiators & associated valves.
• External expansion vessels.
• Pressure relief valves.
• Gauges & external filling loops.
• Feed & expansion tank.
• No call out fee - Monday - Friday 8am - 6pm
• Call-out fee of £90 outside of the above hours and on published holidays

*Boiler and Heating System must be approved by a HARNCE engineer and have been serviced within 1 month prior to starting plan (proof of service will be required) or a pro rata fee will be applied for missing months.

**If your boiler has been installed by HARNCE, an exclusive discount will be applied

Diamond – Plumbing & Drainage

What's included in your plan:

• Everything included in Platinum, plus;
• Repairs to the plumbing system within your home including water pipes as they enter the house & throughout the house.
• Hot water cylinder repairs and their components such as immersion heaters, timers & thermostats.*
• Repair leaking taps & running toilets.
• Cold water tanks, ball valves & floats.
• Ball cocks, siphons, valves & flush handles/buttons.
• Unblocking domestic drains within the property to restore flow.
• Repairing leaks on internal waste pipes.
• No call out fee - Monday - Friday 8am - 6pm
• Call-out fee of £90 outside of the above hours and on published holidays

*Boiler and Heating System must be approved by a HARNCE engineer and have been serviced within 1 month prior to starting plan (proof of service will be required) or a pro rata fee will be applied for missing months.

**If your boiler has been installed by HARNCE, an exclusive discount will be applied

NOTABLE GENERAL EXCLUSIONS

• Inherent defects or inadequacy to the original design of the system/ appliance(s) and consequential damage or loss arising from defects.
• Any defects or damage caused through malicious or wilful action, negligence, third party interference or accidental damage of any nature.
• Any defect or damage caused by fire, lightning, explosion, flood, storm, tempest, frost, impact, other extraneous cause or catastrophic event. This includes pipes that require defrosting in extreme cold.
• Pipe work, wiring or flues buried in the fabric of the building including underfloor heating & its components.
• Any defect or damage occurring from a failure of the public electricity, gas or water supplies. x Any increased cost of utilities, loss of water services, loss of earnings, or any retrospective cost for items not relating to the repair of the heating components.
• Any works pertaining to spas or swimming pools, including heating systems supplying a swimming pool.
• CO alarms and smoke alarms. x Large pumps (any bigger than standard size). x Smart technology or system upgrades (including controls).
• Instant hot water taps (boiling tap).
• Kitchen sinks.
• Lead pipes.
• Decorative parts.
• Removal of asbestos associated with repairing appliances or systems.
• Any unvented cylinder’s or associated unvented system components.
• Replacement or repair of thermal stores or the repair of fan convectors.
• Replenishment of chemical treatment including leak detectors and inhibitors.
• The cost of any improvements to the heating or hot water systems.
• Where we replace your boiler or parts, we’ll provide replacements with a similar functionality but not necessarily an identical make and model or type of fitting.
• Any third party costs. x Damages caused by limescale, sludge or other debris. x Making access to the appliance/system that is not deemed reasonable.
• Any repairs to gas fires or cookers.

PLAN EXCLUSIONS

SILVER

• There are no contract benefits on this plan.
• This plan is for spreading the cost of the service over a 12 month period only.

GOLD

• Topping up the pressure on your boiler or system.
• Adjustments to time and temperature controls, including resetting them or replacing batteries.
• Replacement or repair of unvented hot water cylinders and their components, thermal stores, fan connectors, air or ground source heat pumps.
• Smart controls (including smart TRV’s) and wiring issues, or any internet controls or connections.
• Anything flue related over 1 meter in length or open flues.
• Any one repair over £300.
• Condense or overflow pipes including lagging.

PLATINUM

• Everything excluded in Gold, plus;
• Damage caused by aggressive water, system contamination, limescale, sludge or other debris in the system.
• Power flushing, removal of sludge, limescale and other debris in the system. This includes cutting out the H section of the system due to the natural build up of deposits over time.
• System filters.
• Replacement of towel rails, low surface temperature, electric and designer/ decorative radiators, including any associated valves (decorative radiators include vertical, column, cast iron, low surface and curved radiators or any similar non-standard designs).
• Any concealed pipework buried in the fabric of the building (including concrete floors).

DIAMOND

• Everything excluded in Platinum, plus;
• Concealed plumbing/cisterns, plumbing pipework exceeding 28mm in bore, mains water pipes, lead pipe, steel pipes, main sewer pipes, soil pipe and any shared drainage.
• Damage caused by aggressive water, system contamination, limescale, sludge or other debris in the system.
• Showers, shower pumps, sanitary ware, seals and grouting. This includes electric shower units.
• Water softeners, system filters, water meters, macerators, waste disposal units and scale reducers. x Rainwater pipes and guttering.
• Replacement of sanitary ware including bidet, pedestal, bath, shower tray and wash basins.
• Replacing the hot water cylinder for any reason.
• Boiling taps.
• Water meters.
• Repair and or maintenance of devices designed to detect leaks.
• Anything designed to boost the mains water pressure.
• Garden taps.

INITIAL SAFETY INSPECTION

If you wish to join The HARNCE Members club, a fully qualified Service Engineer will attend your property to carry out a chargeable boiler service and system health & safety inspection, normally within the first 30 days of the application being made. Should any part of your system be deemed unsafe or not to the required standards for our Members Club, we will inform you of the cost to rectify the works before the policy can be accepted. For larger properties, for properties with significant numbers of sanitary ware and/or heating controls, HARNCE will offer a custom pricing structure to suit.

Landlord cover

As a landlord you can have a plan which includes a Landlord Gas Safety Certificate.

After completing your landlord gas safety check, we will email you a copy of your Landlords Gas Safety Record (LGSR). Ensuring you have valid LGSR for your gas meter, gas pipework and all gas appliances in your rental property is your legal requirement as a landlord. We usually carry out landlord gas safety checks at the same time as the welcome / annual boiler service.

What is included in Landlord cover

Safety checks on your gas meter, gas pipework and all gas appliances inside your property.

A digital copy of your gas safety certificate, this will be stored and available on your customer portal.

Full details where any gas meter, gas pipework or gas appliances have failed the safety inspection and a no obligation quote for work needed to ensure your gas appliances pass the inspection.

If you are a landlord and book a Landlords Gas Safety Certificate (LGSC), in accordance with Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022 we are obligated to replace any CO or Smoke Alarms that are out of date or faulty, If this is the case, we will contact you from site to advise you that they need changing. If however, we are unable to contact you whilst we are on site we will replace the alarm(s) to prevent the certificate failing and add them to the cost of the booking.

What is not included in Landlord cover

Replacement and/or repair of gas meter.

Cost to re-inspecting failures detailed in your landlord’s gas safety record.

Gas safety certificate for gas boilers or gas appliances we have not inspected in person.

General

ONLINE APPLICATIONS

If you are applying via the online process, you will need to fill in the necessary details requested including the Direct Debit details. This will then send the application to us where we will then have up to 30 days to carry out an inspection of the boiler/system for confirmation of the application being accepted.

During the first 30 days from the date the application is submitted, repairs to the boiler/system will not be covered and our standard charges will apply.

You will have a cooling off period of 14 days to cancel your application (16 days if you apply over the weekend).

START DATE

Your cover will begin on the date which we process your first payment (3^rd day of the month) or the closest date to this. Please note that for any applications received after the 1^st  day of the month, cover will not begin until the 3^rd  day of the following month.

From the start date of your agreement, you will not be able to claim any call outs under the policy for the first 30 days. If you need an engineer to visit this will be at HARNCE’s standard rate.

PERIOD OF AGREEMENT

Payments will be taken on the 3^rd  day of each month by direct debit, or the closest working day.

The minimum subscription period is 12 months from the date of the first payment.

Thereafter, your agreement is on-going until you tell us you would like to cancel or if we cancel the agreement. You may cancel the agreement at any time after the initial 12-month period subject to pro-rata repayments for any works already carried out (see Cancellation Policy).

If you have more than one boiler, you will be required to pay a separate Club membership for each boiler.

If you have several different policies some parts of your system might be covered twice. We will notify you in writing or email of any changes to pricing or terms and conditions.

YEARLY INSPECTION

A HARNCE fully qualified employed engineer will carry out a full boiler service and system inspection once a year, we will carry out this service in the summer period (regardless of when you took out the policy), this will enable us to prioritise our customers in the winter if the boiler or system fails.

We will inform you in writing via e-mail, SMS and/or post when your service is due.

CANCELLATION POLICY

We may cancel your agreement and/or demand repayments if:

• You have given false information.
• It is not possible to find parts to keep your system working safely/correctly or we find a pre existing fault on the initial inspection.
• You do not make an agreed payment.
• You put our employees’ health and/or safety at risk in any way.
• Your home is unfit to carry out works in.
• We make recommendations to carry out works and you refuse to do so.
• Circumstances arise which make it inappropriate for the contract to continue.
• We retain the right to cancel your agreement at any time should we deem it appropriate. If you decide to cancel the agreement with us before the end of any 12-month period, we will charge you for any works that have been carried out in that period (including any repairs or boiler servicing charges).
• If you cancel after the initial 12 month period we will calculate the costs of any repairs and services, this will be invoiced to you less the monthly payments you have made up to that point.
• We require notification in writing from any Club member wishing to cancel with one months notice to info@harnce.co.uk

SPARE PARTS & REPAIRS

If we do not carry the spare parts required on the day, we will endeavour to find parts from our suppliers. We may not always be able to replace parts like-for-like and therefore may use an approved alternative or standard range of product. For example, parts may not always be the same design or colour as the original, but if you wish to provide your own part’s we will fit them under the terms of the contract (however we will not be able to guarantee the part, only our workmanship).

Should we find any parts to be obsolete, we will not be able to carry out the associated works and we will instead provide a quotation for your consideration.

If you have had two or more visits to your property for the same issue (e.g. the boiler has failed to operate correctly) within any one year period, we reserve the right to deem the problem beyond economic repair.

If for example a boiler repair costs in excess of £400 to repair, it will be deemed beyond economic repair. In such circumstances HARNCE will provide a quotation to replace the boiler with a £350 discount applied. Alternatively we may increase the premium if additional works are required.

LABOUR

Any plumbing & heating work will always be carried out or supervised by one of our fully qualified engineers. Electrical works may be referred to a vetted NICEIC registered electrician. All wiring will be carried out in accordance with the current edition IEE Wiring Regulations.

All wiring that will require a Building regs notification will be installed by an approved NICEIC contractor.

For non-emergency situations:

We would request our customers leave a message on our voicemail service, so we can call you back the next working day to arrange a suitable appointment with you.

We would classify the following as nonemergency situations:

• If you have 1 radiator not working.
• A controllable leak (a leak that can be contained overnight by using a bowl or a bucket to collect the water).
• A leak into the toilet pan.
• No heating in the summer months (April to September).
• No hot water.

We aim to get an engineer to you for the initial call out within a maximum of 24 hours, if called before 5.00pm on a weekday, or 48 hours if it’s classed as a non-emergency issue. If you call during the weekend and it is classed as an emergency, we will aim to get an engineer to you for the initial call out within 24 hours, however, if the issue is classed as a non-emergency, then you will receive a phone call the next working day to book a suitable appointment.

We may ask you to join a video call (WhatsApp or Zoom), or send you a link to upload some pictures or a video to share with a member of our team to see if we can advise you of how to rectify the issue or obtain more information before we visit.

Emergency cover is available until 9.00pm (UK time) every evening, unless it’s an uncontrollable leak. See emergency details above.

If you call after this time, we will endeavour to ensure you receive a visit from us the next working day.

Please be advised, when booking an emergency appointment with our out of hours team, it will be decided by our main office whether this will be chargeable.

If we find our operatives have been misled, the issue is not deemed as an emergency or not covered under our policy, then a call out fee will apply.

This is a standard message we give to all our customers. If however, you have any issues regarding this statement, this will need to be raised with the main office during our working hours and not the out of hours team.

Our 12-month guarantee

We will repair or replace any parts we’ve supplied that are found to be faulty. We will also fix any faulty work that we’ve carried out within 12 months from the date that we carried out the work. This doesn’t affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it. Please speak to Citizens Advice, or Trading Standards for impartial advice about your rights.

A Powerflush

All gas central heating systems build up sludge over time. This dirt and debris can block or narrow your pipes, radiators and boiler parts. A powerflush is a way of removing sludge from your system. We’ll tell you if your system needs a powerflush to work properly, this will cost extra and is not included in your club membership. Following your first powerflush, any future powerflush required will be complementary providing you keep your membership continuous.

If you choose another company to powerflush for you, we will need to see the receipt and take a water sample before we are able to carry out any repairs or replacement work for damage caused by sludge.

Recovering losses caused by third parties

You agree to give us the help necessary to recover losses owed to us from third parties, following any repair or replacement that we carry out under your contract.

Sole discretion

HARNCE Members Club provides discounts on repairs and maintenance and is not an insurance contract, any repairs or replacements will be carried out at our sole discretion. This means we will use our expert judgement and these terms and conditions to decide whether or not we will complete the repair or replacement as part of your HARNCE Club membership.

There may be times where the fault or the repair or replacement needed or the circumstances that caused the fault, mean that we choose not to complete the repair. Below are examples only, of where we may use our discretion to not undertake the repair. For this reason, we are not registered with the Financial Conduct Authority (FCA) for these contracts and they are therefore outside the remit of the FCA. This operational model allows us discretion to approve or reject claims outside a strict interpretation of these terms and conditions.

Example 1: Existing faults

We may refuse to include repairs of any fault that existed before a HARNCE Membership was taken out. Our expert engineers use their judgement and experience to evaluate when the damage happened.

Example 2: Intentional damage

We may refuse to repair or replace parts that show signs of deliberate damage or misuse. We may still repair accidental damage. Our expert engineers use their judgement and experience to evaluate how the damage happened.

Example 3: Damage caused by others

We may refuse to repair faults or design faults caused by anyone apart from a HARNCE engineer. Our expert engineers use their judgement and experience to evaluate how the damage happened, and if anyone else has carried out work on your boiler, appliance or system, and damaged it.

General items not included

We have produced these terms and conditions to ensure we are able to offer you the very best service HARNCE Membership can. In order to put you first and keep the cost of our monthly plans as affordable as possible the following items are not included.

We cannot repair or replace curved, designer and cast-iron radiators – we will either:

Replace curved, designer or cast-iron radiators with a standard radiator

Install a curved, designer or cast-iron radiator that you’ve bought yourself

If we install a radiator purchased by you, we will accept responsibility for our workmanship only, not manufacturing faults in the radiator.

By designer radiator we mean a radiator of particular artistic design, or made from non-standard materials such as glass, marble, stone, wood, cast-iron. Any other loss or damage

We’re not responsible for – loss of, or damage caused as a result of, your boiler, appliance or system breaking or failing unless you can show that we caused the damage.

Contract beneficiaries – This contract can only benefit you, although you can add authorised persons who we can take instructions from.

Fault due to utilities supplies – We cannot repair or replace any part of your boiler or central heating system where damage is caused by supply problems with your gas, electricity or water.

External water supply stopcock – It is your responsibility to arrange for your stopcock to be turned off.

Damage covered by insurance – We cannot repair or replace damage caused by extreme weather, flooding, escape of water, structural issues, fire or explosions – or damage covered by household insurance.

Internet or software – We are not responsible for loss or damage caused by malicious, inappropriate or unintentional interference with software, internet communications or signals of any boiler and controls, appliance, device or system under this contract.

Smart home connections – We’re not responsible for your internet connection or the data transmission to, or from any boiler, appliance, device or control system.

Improvements – We cannot make improvements or upgrades. Harnce Heating & Plumbing does not repair or replace smoke alarms that are past their recommended replacement or expiry date, working radiators, working radiator valves for thermostatic ones.

Steel or iron pipes – We cannot repair or replace steel or iron pipes from your meter to your boiler or appliance. The only exception to this is your gas supply pipe which will not be upgraded.

If you cancel after the 14-day cooling off period, we’ll cancel your HARNCE Members Club plan from that date, but you will still have to pay the remaining balance outstanding under the contract. As an example, if you have 4 months left of your contract you will pay the amount equalling 4 outstanding payments.

Cancelling Direct Debit

Cancelling your bank Direct Debit doesn’t mean that you’ve cancelled your HARNCE Members Club Contract. We will contact you to collect the money due if you stop the Direct Debit without telling us. If you don’t contact us to make payment, we’ll then cancel your contract from 30 days of the date we found your payment failed and start recovery proceedings for any outstanding payments.

Offers

Current customers and customers who have cancelled within a 12 month period are not eligible to take part in introductory offers.

We may cancel your HARNCE Membership immediately if:

• You give false information
• Your boiler isn’t approved
• An existing fault is found
• We are unable to source parts needed to repair your boiler, appliance or system
• You put our staff at risk (physical or verbal abuse will not be tolerated)
• Your home is unfit or unsafe to work in
• You don’t let us in to your home to work, after three attempts
• You don’t make the permanent repairs or improvements we ask
• You fail to make your monthly payments
• If we don’t hear from you after contacting you several times and you don’t pay, we’ll cancel your contract 30 days after the date we found your payment had failed.

Your personal information

Through this contract we will use your personal data in accordance with our Privacy Policy, which you can find at boilersandheating.co.uk.

Changes to your contract

You will be informed of changes in your favour once those changes have been made and we will give you 30 days’ notice for any other changes. You can cancel your policy without penalty if you do not like the changes we have made.

Insurance contract

You agree that we can move you to an insurance contract at you next renewal, or earlier if you or the regulator request us to, if we become an insurance provider in the future.

Third party rights

Other than as expressly provided for in this contract, no other party shall have the right to enforce any term of this contract which that party would not have had but for the Contracts (Rights of Third Parties) Act 1999.

Website

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and HARNCE Heating & Plumbing, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by HARNCE Heating & Plumbing and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to HARNCE Heating & Plumbing and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

1. All Content included on the Website, unless uploaded by Users, is the property of HARNCE Heating & Plumbing, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

2. You may, for your own personal, non-commercial use only, do the following:

a. retrieve, display and view the Content on a computer screen

b. print one copy of the Content

3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of HARNCE Heating & Plumbing.

Prohibited use

4. You may not use the Website for any of the following purposes:

a. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;

b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

5. You must ensure that the details provided by you on registration or at any time are correct and complete.

6. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

7. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

8. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Links to other websites

9. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of HARNCE Heating & Plumbing or that of our affiliates.

10. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

11. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

12. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please see further down this page.

Availability of the Website and disclaimers

13. Any online facilities, tools, services or information that HARNCE Heating & Plumbing makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. HARNCE Heating & Plumbing is under no obligation to update information on the Website.

14. Whilst HARNCE Heating & Plumbing uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

15.  HARNCE Heating & Plumbing accepts no liability for any disruption or non-availability of the Website.

16.  HARNCE Heating & Plumbing reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

17. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

18. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

19. To the maximum extent permitted by law, HARNCE Heating & Plumbing accepts no liability for any of the following:

a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

b. loss or corruption of any data, database or software;

c. any special, indirect or consequential loss or damage.

Generic

20. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

21. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

22. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

23. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

24. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

25. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

26. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

HARNCE Heating & Plumbing details

27. HARNCE Heating & Plumbing is a company whose registered address is 14 Collins Hill, Lichfield, WS13 7JG. www.harnce.co.uk. The registered number is 14415548.